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Frequently asked questions (FAQs)

Venue availablity and booking

What types of events can be held at the venue?

Weddings, corporate events, conferences, exhibitions, parties, wakes, life celebrations and community gatherings.

How do I check availability for my event?

Complete our online enquiry form and tell us your preferred date. We'll get back to you about availabilty.

How do I make a booking?

After you have enquired about a date, you can book with one of our event executives.

Can I visit the venue before booking?

Yes of course. Complete our online enquiry form or contact us to arrange a tour.

What is the maximum capacity?

Capacity is dependant on set-up or additional features added to the room:

Queens Hall – 300 seated with banqueting tables and no dancefloor, 270 seated with banqueting tables and a dancefloor.
Princes hall – 80 ceremony style.

Hire packages and services

What hire packages are available?

We have several different packages to suit various budgets and requirements. View our prices and packages for:

Can I customise my event package?

Definitely, with the assistance of our Event Executives.

What catering options are available?

We have 5 approved caterers you can choose between that specialise in different types of cuisine, including African, Indian and Korean. Caterers can accommodate dietary needs including halal options.

Find out more about our recommended caterers.

Outside caterers are welcome for an additional £500 fee.

Can we bring our own suppliers or vendors?

Yes you can use your own suppliers for venue styling, DJ and other entertainment.

Check out our recommended suppliers.

Are there any restrictions or rules?

Whilst we do not have lots of rules, we have a few to keep our clients safe and neighbours happy. Noise limit for entertainment is 91.2 decibels. We have a no smoking and no vaping policy. Alcohol must be purchased through our bar unless otherwise arranged with us through a corkage charge. No confetti cannons allowed.

Facilities

What facilities are available on-site?

Two main event spaces, sweeping grand staircase, bar, lounge area, kitchen, servery, Wi-Fi, accessible toilets and baby changing.

Do you have a changing room?

While we do not have large changing facilities, we provide a cosy and private bridal room for weddings, which can be used to prepare and relax on the big day.

Is the venue accessible for people with disabilities?

The venue is accessible. We have a lift to The Queens Hall and doors with step free access into The Princes Hall. Accessible toilets are located on the lower and ground floors. We also have a hearing loop in the Queens Hall.

Is there parking available?

There is a choice of pay and display car parks nearby.

Do you have accommodation?

No, but there are several hotels within a short walking distance or car journey.

Is audiovisual equipment provided?

Yes, the Princes Hall and bar area has a projector and screen. The Queens Hall has an 85-inch smart screen and PA system including two roaming microphones and one headset microphone. These are all included in the venue hire cost. Additional equipment can be hired in.

Pricing and payment

What are the rental costs and deposit?

View our prices and packages for:

Once a booking is confirmed, we ask for a 20% deposit. The final balance is due no later than 8 weeks before the event.

Are there any hidden costs we need to be aware of?

You’ll never find any hidden fees with us. Every cost is clearly outlined from the start, including setup, staffing, and all the essentials.

Any extras like upgraded décor or overtime are discussed in advance.

Are there any discounts or special rates?

We do have off-peak rates and occasionally special offers for last minute bookings.

What is your cancellation and refund policy?

Speak to one of our event executives for details on our refund policy.

On your event day

What time can I access the venue?

We have various venue hire times. You will need to incorporate set-up time when booking.

Is staff support included on the day?

Yes, dependant on the event, staffing can include a function manager, bar staff and security. All staff support will be built into your booking.

How does the day run?

Our aim is to make your day seamless and stress-free.

We'll liaise with your vendors, help keep your timelines on track and be here to support you and make sure things go smoothly so that you can focus on enjoying your special day.

Where can we have outdoor photos taken?

Rochester offers a range of enchanting locations for outdoor photos, each bringing its own unique atmosphere and charm. If you're drawn to romantic or dramatic historic settings, you'll be truly spoiled for choice. Options include Rochester Castle, Rochester Cathedral, Vines Park, Eastgate House and more.

What’s plan B for bad weather?

We know the British weather can be unpredictable, but your day will still be beautiful.

Indoors, our grand staircase and historic halls offer plenty of stunning backdrops for photographs, and our flexible layouts mean everyone can be accommodated comfortably without feeling crowded.

Ask your photographer to check out our favourite indoor spots for unique shots.

Weddings

Do I need to book the registrar for my wedding?

Yes, you must book a registrar to attend your ceremony at our venue. Medway Register Office is conveniently located next to the Rochester Corn Exchange, so you will not have to travel between locations. You can contact the register office directly on 01634 338 899.

What special or memorable experiences have you helped to create for couples?

Personalisation is at the heart of what we do. From festival or gaming themes, to luxury outside canapés by the cathedral, and even timing the perfect ceremony entrance to a special song moment — we love bringing each couple’s dreams to life with unique touches that reflect their personalities.

What advice do you have to make wedding planning less stressful?

Don’t get caught up trying to please everyone. It’s your day, so make it special for you two. If something doesn’t go exactly to plan, don’t stress, only you will notice. The most important thing is celebrating your love and the vows you make to each other.

Start your planning with your guest list. It really is the foundation for almost every decision you’ll make. The number of guests shapes your venue layout, catering, seating plan, and even your budget. Begin by listing everyone you’d love to invite, then refine as you go. And don’t forget to decide early on whether you want an adults-only event or if children will be welcome. It’s best to set expectations from the start.

Set a realistic budget as early as possible. Knowing your numbers helps you make confident choices and stops you from overspending. We always recommend breaking your budget into categories, for example venue, catering, décor, entertainment, and so on — with a buffer for unexpected costs.

Once you have the basics in place, identify the 3 things that matter most to you, whether it’s outstanding food, stunning décor, or making sure your guests are entertained. Focus your energy and budget on these areas and share your vision with us and your suppliers, so we can tailor everything to your priorities.

Are there any overlooked features of the venue couples should know about?

Absolutely! Our grand staircase is an iconic spot for dramatic entrances and elegant photos.

The venue’s history and architecture mean you need minimal décor, and our flexible layouts make it easy to have your ceremony, reception, and party all in one place. Plus, being in the heart of Rochester offers amazing opportunities for unique outdoor photos.

What amenities and services do couples request most?

Timeline support is a big request. We help you plan everything, coordinate suppliers, and keep the day running smoothly.

Venue styling advice and liaising with trusted suppliers are also really popular, making sure everything looks and feels just right without any extra stress for you.

How do you recommend couples personalise their wedding day?

Bring your story into the details! Name your tables after places you’ve travelled together or reference shared hobbies. Personalise your food, drinks, entertainment, or even have a ceremony timed to your favourite song. All these touches make the celebration truly yours and memorable for your guests.