The Corn Exchange Accessibility statement
This accessibility statement applies to the Corn Exchange website at www.thecornexchange.co.uk.
This website is run by Medway Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How to get information in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can fill in our online form:
Or you can phone 01634 333 333.
We’ll consider your request and get back to you in 20 working days.
Reporting accessibility problems
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, then please let us know by filling in our online form.
Report accessibility problems with this website
Or you can phone 01634 333 333.
We’ll consider your request and get back to you in 20 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Feedback and contact information
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. The number is 18001 01634 333 333.
Our offices have audio induction loops. Or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us and visit us in person.
Technical information about this website’s accessibility
Medway Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the known accessibility issues below.
Non-accessible content
Some focus should not be fully obscured
Some focus is completely obscured, so a user cannot see where they are on a page. This fails WCAG AA 2.4.11 (focus not obscured). We aim to fix this by the end of October 2024.
Interactive components not far enough apart
Some interactive components are too close together. This fails WCAG AA 2.5.8 (target size minimum). We aim to fix this by the end of October 2024.
Help not presented consistently
Some help is not presented consistently. This fails WCAG A 3.2.6 (consistent help). We aim to fix this by the end of October 2024.
Ensure login is accessible
Login is not accessible and requires the user to complete a cognitive test such as remembering a password or solve a puzzle. This fails WCAG AA 3.3.8 (accessible authentication minimum). We aim to fix this by the end of October 2024.
Avoid redundant entry
In some areas we ask for the same information twice. This fails WCAG A 3.3.7 (redundant entry). We aim to fix this by the end of October 2024.
Alternative to drag and drop movements
Where drag and drop movements are used, there is not an accessible alternative provided. This fails WCAG AA 2.5.7 (dragging movements). We aim to fix this by the end of October 2024.
Focus is partially obscured
Focus is partially obscured on certain elements and users cannot see where they are on the page. This fails WCAG AAA 2.4.12 (focus not obscured enhanced). We aim to fix this by the end of October 2024.
Ensure login is accessible (without exception)
A login requires the user to remember a password or solve a puzzle. This fails WCAG AAA 3.3.9 (accessible authentication enhanced). We aim to fix this by the end of October 2024.
Frames must have an accessible name
This fails WCAG A 4.1.2 (name, role and value). We aim to complete this by the end of September 2024.
Banner landmark should not be contained in another element
This fails WCAG A 1.3.1 (info and relationships), WCAG 1.3.6 AAA (identify purpose) and WCAG 2.4.1 A (bypass blocks). We aim to complete this by the end of September 2024.
Aria role description on elements with a semantic role
This fails WCAG A 1.3.1 (info and relationships).We aim to complete this by the end of September 2024.
Aria role should be appropriate for the element
This fails WCAG A 1.3.1 (info and relationships).We aim to complete this by the end of September 2024.
Avoid using the same link text for different destinations
This fails WCAG A 2.4.4 link purpose (in context).We aim to complete this by the end of September 2024.
Avoid using specific language when writing about disability
This fails WCAG A 1.3.1 (info and relationships).We aim to complete this by the end of September 2024.
Use text to share information where possible
This fails WCAG A 1.3.1 (info and relationships). We aim to complete this by the end of September 2024.
Hamburger menu need to slide out and be a navigation list on page
This fails WCAG AA 2.4.11 (focus not obscured). We aim to complete this by the end of September 2024.
Third-party Cookiebot issues
At 400% zoom on first visit to the website, the cookies banner appears and covers the whole page and it is not appear to be accessible via keyboard.
This fails WCAG AA 2.4.7 (focus visible). This is an issue with our implementation of the third-party solution, Cookiebot.
We're looking into this with our supplier Cookiebot.
Exemptions: content that’s not within the scope of the accessibility regulations
Embedded Google Maps
1 embedded Google Map does not define explicit text labels for each form control. Form controls without labels do not meet WCAG A 1.3.1 (info and relationships).
Our content management and forms system provider, Jadu, have advised us that Google Maps will need to address this. However, whenever we show an address on a map, we also show the address as text on the web page.
Disproportionate burden
Not applicable.
Preparation of this accessibility statement
This statement was prepared on 13 January 2021. It was last reviewed on 18 September 2024.
This website was last tested on 14 September 2024. The test was carried out by Silktide. A sample of pages were tested based on user needs.
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